rwin's Privacy Policy
Your personal information is completely secure at rwin. Through SSL encryption and strict data security measures, we ensure your privacy remains protected at all times.
Introduction & Scope
This privacy policy ("Policy") is established by the rwin online gaming platform ("rwin", "we", "us") and applies to the rwin.world website, mobile application, and all related services.
This Policy describes how we collect, use, store, disclose, and protect your personal information. By using our platform, you are considered to have given your consent to the terms of this Policy. If you do not agree with this Policy, please refrain from using our services.
This Policy was last updated, and any changes will be published on this page. We recommend that you visit this page regularly to stay informed about the most current Policy.
What Information We Collect
rwin collects information about you through various means. Below we detail the categories of information we collect.
Identity Information
During account registration and verification, we collect:
- Full name
- Date of birth
- National ID or passport number
- Email address
- Mobile number
- Current address
Financial Information
For transaction processing, we collect:
- bKash, Nagad, Rocket, Upay account numbers
- Bank account details (where applicable)
- Deposit and withdrawal history
- Transaction reference numbers
Usage Information
Information automatically collected while using the platform:
- Login history and session duration
- Game play history and bet details
- Bonus and promotion usage records
- Customer support communication history
Technical Information
Device and network information collected automatically:
- IP address
- Browser type and version
- Device type and operating system
- Cookies and similar tracking data
- Referral URL
Purpose of Data Use
rwin uses your personal information for specific and lawful purposes. Below are the main reasons we use your data.
| Purpose | Description | Legal Basis |
|---|---|---|
| Account Management | Account creation, verification, login, and security management | Contractual necessity |
| Transaction Processing | Completing deposit and withdrawal processes, fraud prevention | Contractual necessity |
| Customer Support | Resolving issues and providing assistance via live chat and email | Legitimate interest |
| Responsible Gaming | Monitoring gaming behaviour, identifying problematic patterns | Legitimate interest and legal obligation |
| Bonuses & Promotions | Verifying eligibility and crediting bonuses | Contractual necessity |
| Service Improvement | Analysing user experience and developing the platform | Legitimate interest |
| Communication | Sending important service-related notifications | Contractual necessity and consent |
Disclosure of Information to Third Parties
rwin does not sell, rent, or commercially disclose your personal information. However, information may be shared in the following limited circumstances:
4.1 Payment Service Providers
To complete transactions, we share the necessary information with the relevant payment gateways and financial service providers. These include bKash, Nagad, Rocket, Upay, and banking institutions. All such partners follow their own privacy policies.
4.2 Technology Service Providers
To operate the platform, we use the services of trusted technology partners, such as cybersecurity, cloud hosting, and analytics tools. These organisations process data only according to our instructions and do not use it for their own purposes.
4.3 Game Providers
A minimum amount of information necessary for game operations may be shared with Pragmatic Play, Evolution Gaming, JILI, Spribe, PG Soft, and other game providers. This information is limited mainly to game session and transaction verification.
4.4 Legal Authorities
In cases of legal obligation — such as a court order, a valid request from an investigative authority, or a national security requirement — we may be required to provide information to the relevant authorities. We will endeavour to notify you in advance wherever possible.
Cookies & Tracking Technologies
What Cookies Are and Why They Are Used
Cookies are small text files stored in your browser. rwin uses the following types of cookies:
- Essential Cookies: Required for the core functionality of the platform — login sessions, security tokens, and saving user preferences.
- Functional Cookies: For your language preferences, gaming settings, and other personalised experiences.
- Analytics Cookies: To monitor platform performance and improve the user experience.
- Security Cookies: For detecting fraudulent activity and protecting your account.
You can manage cookies from your browser settings. Please note that disabling essential cookies may affect some important functions of the platform.
Data Security Measures
rwin has adopted industry-standard technical and organisational measures to protect your personal information. The key components of our security framework are described below:
SSL Encryption
All data transfers are secured with 256-bit SSL encryption.
Firewall Protection
Advanced firewalls and intrusion detection systems are active at all times.
Secure Storage
Sensitive data is stored in encrypted form on secured servers.
Continuous Monitoring
24/7 security monitoring to detect suspicious activity.
Data Retention Period
rwin retains your personal information only for as long as necessary. The following factors are considered when determining the retention period:
- Active Accounts: For as long as your account remains active and, beyond that, for the period required to fulfil applicable legal obligations.
- Financial Transaction Records: Retained for a specified period after account closure in accordance with financial regulations.
- Customer Service Records: Records of support communications are retained for review and quality control purposes.
- Responsible Gaming Data: Records of self-exclusion or limit settings are retained for an extended period to ensure relevant protections can be applied in the future.
When an account deletion request is accepted, we will permanently delete or anonymise your personal information after fulfilling all applicable legal retention obligations.
Your Data Rights
rwin believes you should have full control over your own information. The following rights are reserved for you:
Right of Access
You may request a copy of the information we hold about you at any time. We will endeavour to respond to your request within 30 days of receipt.
Right of Rectification
If any information we hold about you is inaccurate or incomplete, you may request a correction. This can be done via account settings or through customer support.
Right of Erasure
In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained for a specified period due to legal obligations.
Right to Object
In certain cases, you may object to the processing of your data. In particular, requests to stop using your data for marketing purposes will be actioned immediately.
How to Exercise Your Rights
To exercise any of the above rights, you may contact our customer support team. After verifying your identity, we will process your request in a timely manner. If your request is declined, we will explain the reason.
Protection of Minors' Data
rwin provides services only to individuals aged 21 or older. We do not knowingly collect or process personal information of any minor.
We have age verification measures in place during the registration process. If a minor's information enters our system for any reason, that account will be closed immediately and all associated data will be deleted.
If a parent or legal guardian believes their minor child has provided information on our platform, please contact us immediately. We will take action promptly.
Third-Party Connections
rwin has connections with third-party game and service providers on our platform. These third parties have their own privacy policies which are outside our control. We recommend that you familiarise yourself with the privacy policies of the relevant third parties.
Pragmatic Play, Evolution Gaming, JILI, Spribe, PG Soft, and other game providers follow their own security and privacy standards. rwin is not responsible for the data management practices of these organisations.
Payment gateway service providers (bKash, Nagad, Rocket, Upay, and banks) operate in accordance with their own rules and privacy policies.
Policy Changes & Updates
rwin reserves the right to change and update this privacy policy from time to time. For any significant changes, we will notify you in the following ways:
- The revised policy will be published on this page, along with the date of the latest revision.
- A notification will be sent to your registered email address for important changes.
- You will be informed about significant changes when you log in to the platform.
If you continue to use our platform after changes are made, you will be considered to have given your consent to the revised policy. We recommend that you visit this page regularly.
Privacy Contact
Contact Us
If you have any questions, concerns, or complaints about this privacy policy, or if you wish to exercise your data rights, please contact our customer service team. We provide 24/7 support.
Responsible Gaming
rwin is a responsible gaming platform. Alongside protecting your information, we are also mindful of your overall well-being. Visit our Responsible Gaming page for support related to gaming addiction.
Please note: rwin's services are only available to those aged 21 and above.